Matchwell | a Medical Solutions Company
Redesigning the Hire App to Improve Client Usability and Reduce Operational Dependency
Enabling clients to self-serve and reducing reliance on internal operations
Overview
Overview
Matchwell’s Hire App is used by hospitals and clinics to manage clinicians, evaluate candidates, approve timesheets, and handle scheduling.
Despite its importance, the app was underutilized by clients, who often relied on the operations team to perform basic tasks on their behalf.The core issue wasn’t a lack of features—it was usability.
Problem
Hospitals and clinics struggled to use the Hire App efficiently, which led to:
- Low adoption and engagement
- Heavy dependency on the operations team
- Difficulty evaluating candidates and managing workflows
- Limited visibility into schedules, timesheets, and job status
As a result, internal teams were doing work that should have been handled directly by clients.
Objective
Improve the overall usability of the Hire App so hospitals and clinics could:
- Independently manage jobs, candidates, and schedules
- Reduce reliance on the operations team
- Better understand the system status and next steps
- Prepare the app to scale with new functionality
Approach
Given the constraints, the redesign focused on foundational improvements that would unblock future development:
- Merge and apply the new design system
- Redesign navigation and layout structure
- Establish clear visual hierarchy and consistent patterns
- Prepare scalable layouts for future feature expansion
Outcome
Due to shifting priorities, the redesign was only partially implemented:
-
Design system successfully merged
-
Navigation and layout foundation shipped
-
Core usability improvements validated internally
Although feature-level improvements were not developed, the work created a solid foundation for future iterations and significantly improved internal alignment and design quality.