Matchwell | a Medical Solutions Company

Redesigning the Clinician Experience to Remove Friction and Drive Engagement

A full redesign of Matchwell’s Work App focused on job discovery, credential transparency, and task confidence.

Overview

Role
Senior Product Designer (Sole Designer)
Product
Work App (Clinician-facing)
Company
Matchwel | a Medical Solutions Company
Industry
Healthcare Staffing

Problem

Clinicians struggled to complete core tasks in the Work App, such as applying for jobs, submitting credentials, and managing schedules. The experience was fragmented and confusing, with jobs split across multiple sections, unclear application states, and little visibility into credential requirements. As a result, users relied heavily on the Support and Operations teams, felt uncertain about task completion, and frequently abandoned or delayed critical actions.

Objective

The goal of this redesign was to simplify the clinician experience by removing friction from the most critical workflows. This included unifying job discovery, making credential requirements transparent, clarifying application states, and improving feedback  enabling clinicians to confidently complete tasks independently while increasing engagement and operational efficiency.

Research

In the absence of formal research tools, design decisions were informed by a combination of qualitative and quantitative inputs:

  • Feedback from Support and Operations teams
  • Direct reports from developers pulling data from the database
  • Heuristic evaluation of existing flows
  • Competitive analysis of similar healthcare and staffing platforms
  • Google Analytics insights

The guiding principle throughout the redesign was to reduce cognitive load and remove friction from core workflows, particularly job discovery, credential management, and scheduling.

User Flow

User flows visualizes the step of user action and do while using this app looking and applying a job.

User Journey Map

To understand a product or service from a user's perspective, I use a user journey map. This user journey map describe the visualization of the steps the user takes to reach his destination.

Ideation

I did a quick ideation exercise to come up with ideas for how to address the gap identified in the competitive audit. My focus was specifically on job application tracking and simple UI features.

Design System

Public Job Board

A online platform where employers can post job openings, and job seekers can browse and apply for jobs.

Sign In & Sign Up

A online platform where employers can post job openings, and job seekers can browse and apply for jobs.

Clinician

Dashboard

A streamlined nurse dashboard focused on clarity, prioritization, and quick access to schedules and jobs.

Clinician

Browse Jobs

Unified job browsing experience that combines shifts and contracts with clear eligibility and credential progress.

Before

After

Result

Following the launch of the redesigned Work App, the product saw clear improvements in both user engagement and operational efficiency.

  • 50%+ increase in job applications after the redesign

  • Significant reduction in support tickets related to job applications and timesheet submissions

  • Positive qualitative feedback from clinicians, who reported that the app felt much easier and more intuitive to use

  • Noticeably fewer questions from new users during onboarding

Next work